Shipping and Returns
Processing and Shipping
Our current processing time is 3-5 business days. Once shipped, domestic orders (United States) are estimated to arrive within 3-5 business days. International can take 1-3 weeks or possibly longer depending on the country. Olivier Hall is not responsible for delays due to customs.
Free US Shipping for Orders $35+
Free International Shipping for Orders $60+
We ship our orders through USPS and tracking is included. You should receive a tracking number in an email when your order ships. If you do not receive one, please email us at firstname.lastname@example.org.
International orders may be subject to customs and duties due upon delivery. We are not responsible for these fees as there is no way for us to know ahead of time. Please check with your local laws and customs for further information.
Please double check your shipping address before placing your order, as we are not responsible for additional charges in re-shipping orders. If you placed an order with the incorrect address, please email us at email@example.com. Please note that we can not guarantee it will be seen before your order ships.
Due to the handmade nature of our items, we don't accept returns or exchanges but please contact us if you have any problems with your order.