FAQ

FAQ

When will my order ship?
Our current processing time is 1-2 weeks. For more information, please check out our shipping page here.

My order tracking says "delivered" but it has not be delivered. What do I do next?

We recommend contacting your local USPS post office first to see if they can track the package down. Oftentimes they are able to track down the package with your carrier. If they are still unable to locate your package, please email me at hello@olivierhall.com.

Do you take custom orders?
At this time, we only take text/script custom orders.

Can I combine my orders?
Yes! If you would like to combine orders, please email us at hello@olivierhall.com within 24 hours of placing your orders with both of your order numbers and we will do our best to combine them. 

How long does shipping take?
Once shipped, domestic (United States) orders are estimated to arrive within 2-5 business days. International can take 1-3 weeks or possibly longer depending on the country. Please allow 2 weeks for domestic orders to arrive and a month for international orders to arrive.

Will I have to pay customs for international packages?
Unfortunately we are unable to predict the fees and customs with international orders. Please consult your local custom laws on whether customs fees or taxes are applicable.

What is your return policy?
You can find our return policy here.

Still have a question? Please email us at hello@olivierhall.com